The Solution
When searching for a CRM system, Wabanaki Maple focused on finding a solution that has all the data their Sales team might need in just one place.
Training employees to use multiple systems is time-consuming and expensive, so they needed a CRM that communicated well with the other applications
they already had in place. With Prospect CRM’s integration to Katana cloud inventory,
when an order’s placed, the order is sent straight through to Katana with the click of a button. Conveniently, their team can then follow the order
status in real time on Katana.
Since adopting Prospect CRM, their sales have grown 100% - without needing to expand the team. Prospect CRM’s aftersales ticketing system has helped
them trace any product or delivery issues back to their causes, and being able to document interactions and assign future tasks has ensured that they’re
well informed and always one step ahead with customers.
The online Prospect Academy has helped them create in-depth product sales reports, and
ProspectSoft’s Support team have been responsive and good at following up on tickets when they can’t provide an immediate solution. As their business
continues to grow, they want the systems to expand alongside them, and Prospect CRM and Katana let them do just that. ProspectSoft’s
App Marketplace offers payment and marketing integrations that they’re not currently
using, but are planning on connecting to soon to further automate and scale the business.
