Prospect CRM

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LTT Vending

Summary

Prospect CRM has now become the central part of LTT Vending operations. Business processes which used to take 30 minutes now take just seconds.

Prospect CRM has enabled our Sales team to focus on processes and, more importantly, stick to them whilst improving efficiency.

Jonathan Stannell, IT Project Manager

Key Benefits

Adaptable Solution

Prospect CRM can be used out-the-box, but has some great settings to adapt the solution further.

Improved Processes

Processes can be streamlined to help cope with growing demand.

Greater Efficiency

Spend less time on sales admin and more time on driving profit.

Pre-Prospect Problems

The business was expanding really quickly and LTT Vending didn’t have any systems or processes in place that could cope. They needed a solution that was flexible enough to grow with the business. They wanted to increase the efficiency of processes instead of increasing the size of their workforce. As all their key customer information was stored in a back-office system, integrating to this became a critical requirement.

The Solution

LTT Vending initially implemented Prospect CRM to be used by their Sales team, as this is where the major growth was. They take regular orders and Prospect CRM allows them to do this in a quick and efficient manner, removing the need to rekey anything into a back-office system. Since then, they’ve expanded into online sales for retail and trade, taking orders 24/7 whilst providing the same experience as if they had called.

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