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SMEs and eCommerce make European Commission set a strategy

By Jess Heald on Tue 26 May 2015 in Topical

The European Commission has recently released its Digital Single Market Strategy to remove barriers and unlock online opportunities across the continent.

3 reasons your customer accounts are damaged

By Fiona Ness on Tue 26 May 2015 in Sales

Determining whether your customers are happy or not can be an extremely tough job. Tell me something I don’t know right?

How to add 50% to your profit (this is not a scam)

By Stuart McLaren on Tue 26 May 2015 in CRM

Ok, stick with me on this one, it really is not a scam…

Don’t integrate your software, integrate your processes

By Stuart McLaren on Wed 13 May 2015 in CRM

The problem with integration… is the word ‘integration’ it is applied by so many people in so many circumstances that it has lost its true meaning.

 

3 things your bad software investment and a spork have in common

By Fiona Ness on Tue 12 May 2015 in CRM

If you’re an avid camper you’re probably familiar with the Spork. If not, just so this article makes sense, it’s a spoon that half way down becomes a fork and if you’ve bought a high end spork then you’ll probably get a knife on one edge as well...

 

Phablets account for 21% of smartphone sales in Q1

By Jess Heald on Mon 11 May 2015 in Topical

It was recently announced that there is a new hybrid in town taking the US smartphone market by storm – the phablet, and let’s be honest, if it’s happening there it won’t be long before we go crazy for it too. 

5 steps to get your team to adopt your CRM

By Jess Heald on Tue 28 April 2015 in CRM

User adoption is arguably the single biggest obstacle to successful software implementation. One of the most common questions we get is ‘how will I get my sales reps to use this?', and it appears this question is often a common reason for not investing. 

British Gas invests £50million in service after losing 300,000 customers

By Jess Heald on Tue 28 April 2015 in Topical

Yesterday it was announced that the UK’s biggest household energy supplier, British Gas, will be investing a huge £50million in training and new systems over the next 3 years in order to improve customer service. 

5 ways your time could be better spent

By Fiona Ness on Tue 28 April 2015 in CRM

According to a recent study of UK business, SMEs are wasting around 28 hours a week on admin related tasks. This got us thinking....

Responsive design is affecting your rankings

By Fiona Ness on Thu 23 April 2015 in Web & eCommerce

Back in February Google announced that they would be rewarding websites that had already implemented a responsive design. As of 21st April 2015 Google have been using responsive design as a key factor in their search ranking algorithm.

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Join our Alliance Partnership Scheme!
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