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14 articles in "Blog".

The Growth Series Part 1: The Growth Formula & Model

By Imogen Lloyd on Thu 13 April 2023 in Blog



Sustained business growth is the ultimate goal in the B2B world, and is crucial for long-term survival and success. In this Growth Series, we’ll be diving into the importance of profitable growth, what factors contribute towards it, and how to achieve it.

Finding the Missing Link: The #1 Pitfall for B2B Product Sellers

By Jessica Nash on Thu 02 March 2023 in Blog

Finding the Missing Link: The #1 Pitfall for B2B Product Sellers

No matter how good your marketing, quoting and order-taking processes are, some customers will inevitably look elsewhere for other products and suppliers. But for B2B product sellers, spotting that is hard, and yet doing so quickly is essential for customer retention.

How to Monitor & Manage Customer Churn

By Imogen Lloyd on Thu 23 February 2023 in Blog

How to Monitor & Manage Customer Churn

Lowering your customer churn rate is only possible when you’re able to tackle the root cause of the issue. In this blog, we outline some of the primary reasons for customer attrition in product businesses and how they can be avoided.

The Importance of Customer Feedback & How to Obtain It

By Imogen Lloyd on Tue 22 November 2022 in Blog

The Importance of Customer Feedback and How to Obtain It

Good or bad, all customer feedback can have a positive effect on your operations. If you’re a small business facing stagnant growth, perhaps it’s your approach to obtaining customer feedback that’s going amiss. Using these feedback retrieval techniques, you can start to strategise your sales and services efforts and increase your profit margin.

Reduce Business Costs with CRM

By Imogen Lloyd on Mon 17 October 2022 in Blog

Reduce Business Costs with CRM

With business costs at an all-time high, cutting your expenses has never been so important. Learn how you can use CRM to optimise your efficiency; reducing expenditure while continuing to maximise growth as a small business.

Success Breeds Success

By Imogen Lloyd on Mon 10 October 2022 in Blog

Success Breeds Success

Being able to identify where to invest in your company is key to business growth. While you may already be investing in pre-sale customer service, have you considered offering support for customer success?

Unlocking your B2B Potential

By Olivia Smith on Tue 27 September 2022 in Blog

Unlocking your B2B Potential

Thinking about selling B2B, a mixture of B2B and D2C, or looking to grow B2B sales through wholesale and distribution channels? Learn how you can stay ahead of current trends in the B2B space and get actionable advice on how unlock your B2B potential.

The Access Group acquires ProspectSoft adding inventory and Stock-Aware CRM to its ERP portfolio

By ProspectSoft on Wed 20 July 2022 in Blog

ProspectSoft Access Group

Access ERP (Enterprise Resource Planning), a division of The Access Group, a leading provider of business management software to small and mid-market organisations, has acquired ProspectSoft Ltd, set up over 25 years ago, to provide organisations operating stock management with an effective CRM solution, geared toward working within the B2B product supply chain.

How To Determine The Right CRM And Marketing Automation for SMBs

By Forbes on Wed 27 February 2019 in Blog

how-to-detetmine-the-right-crm-and-marketing-automation-for-smbs

As businesses focus on gathering and using relevant data to gain true insights into their customers' needs and buying habits, adopting customer relationship management software and marketing automation has never been more important.

ProspectSoft’s CEO winner of the Finance Monthly Game Changers Awards 2018

By Jessica Marshall on Mon 11 June 2018 in Blog

ProspectSoft’s CEO, Andrew Ardron, has been selected as the winner of the Finance Monthly Game Changer Awards 2018... 

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