Quensus CRM Success

Quensus provides water management and leak detection services for the construction industry and high-rise architecture.

Summary

After spending years searching for the perfect CRM system for Quensus, we found Prospect. The main impact on Quensus, has been the time saving. We have been able to completely replace our outdated methods of manually invoicing and quoting methods. As our company has grown Prospect has matched our needs and allowed us to scale our business faster and more easily.

"It’s been a very positive experience having the two softwares integrated because it streamlines the processes. Especially the operations part of the business."

Integration with Unleashed

Seamless real-time integration offered by the software has made linking inventory quoting communications and accounting efficient and streamlined.

Communication

Connect various streams of contact to keep a project running smoothly gives us the time to focus on our customers whilst retaining our visibility.

Sales projections

Get 24/7 access to accurate sales forecasting that we can use to track business progress and make smarter decisions.

Pre-Prospect Problems

Dan Simmons, Managing Director

"Before Quensus began to use Prospect CRM and Unleashed, we attempted to use multiple CRMs which didn’t quite fit our unique business model. Quensus had struggled heavily with tying together quoting inventory, managing communications, and accounting. In the construction industry, having projections in place is imperative. Being able to link quotes automatically with Prospect CRM, enables us to produce an accurate projection of our performance."

"Before turning to Unleashed six years ago, our previous inventory management system was a spreadsheet that was extremely difficult to scale. This proved impossible as we offer a variety of products, assemblies, and different pricing structures for different customers. This meant an entire day of every week was spent creating invoices, sales orders, and documents for customers. Having Prospect CRM and Unleashed means at least a 20% saving on time."

The Solution

Dan Simmons, Managing Director

"We had cycled through several CRM systems, but none came close to the capabilities of Prospect CRM. We first heard about Prospect when it was acquired by The Access Group, and we discovered the natural integration between Prospect and Unleashed. We had roughly a thousand leads in our previous CRM system, which we moved across to Prospect CRM and can see updated in real time to keep us on track."

"Our company sells to multiple market segments, so implementing innovative technology is important to us. Prospect CRM helps us to maintain consistency and efficiency so that we can keep customers happy and provide excellent customer service. This means that we can turn our research into sellable, marketable products without worrying about technology as a limiting factor."

"Using Prospect CRM, communication has become one of our key strengths. In the construction industry there are many important stakeholders involved in all stages of a project. Juggling communications between them can be difficult and even frustrating at times. Having Prospect means we can effectively communicate our key message to a multitude of people whilst keeping the project on course and within budget."

"With a vast variety of products, it was hard to keep track of everything we sell at Quensus. Using Prospect CRM with an integration to Unleashed has allowed us to serialise our entire stock. We can track every single product which improves our traceability as well as overall quality."