LTT Vending's Success Story

LTT Vending are the largest independent vending solutions supplier in the UK.

Summary

Prospect CRM has now become the central part of our business. Business processes which used to take 30 minutes now take just seconds.

What our customers say

Prospect CRM has enabled our Sales team to focus on processes and, more importantly, stick to them whilst improving efficiency.

Jonathan Stannell - IT Project Manager

Adaptable solution

Prospect CRM can be used out-the-box, but has some great settings to adapt the solution further.

Improved processes

Our sales processes are now streamlined, helping us cope with growing demand.

Greater efficiency

We're spending less time on sales admin since we subscribed to Prospect CRM.

Pre-Prospect Problems

The business was expanding really quickly and we didn’t have any systems or processes in place that could cope. We needed a solution that was flexible enough to grow with our business. We wanted to increase the efficiency of our processes instead of increasing the size of our workforce. As all our key customer information was stored in our back-office system, so integrating to this became a critical requirement.

The Solution

LTT Vending initially implemented Prospect CRM to be used by our sales team, as this is where the major growth was. They take regular orders and Prospect CRM allows them to do this in a quick and efficient manner, removing the need to rekey anything into our back-office system. Since then, we've expanded into online sales for retail and trade, taking orders 24/7 whilst providing the same experience as if they had called.