In 2023, ProspectSoft and Prospect CRM have seen significant growth and evolution, marked by several key milestones and advancements. From joining the Access Group earlier in the year to processing over 400,000 orders, it’s been a year to remember. Lets recap some key developments at ProspectSoft in 2023...
Product Enhancements
The focus remained on user experience and functionality improvements. ProspectSoft introduced several updates to streamline workflows, enhance customisation options, and improve overall system performance. New features were added to the CRM, catering to specific industry needs, ensuring clients had tailored solutions.
- 20 new major features were introduced including Kanban mode for reports, merging records
- New and improved integrations
- We also saw a 106% increase in number of workspaces created
Integration Enhancements
In 2023 expanded Prospects integration capabilities, forging partnerships with leading solutions to offer seamless integrations with popular third-party tools.
Enhanced Customer Support
Our commitment to excellent customer service continued, with an emphasis on providing comprehensive support to clients. We invested in expanding our support team, offering more resources, training, and responsive assistance to address user queries and concerns promptly.
- In 2023 alone onboarding team have had 109,440 minutes of sessions with our customers
- Bug fixes at an all time high!
- Over 4500+ Users have viewed a help article in 2023
User Community Engagement
ProspectSoft fostered a vibrant user community by organizing webinars, forums, and events aimed at knowledge sharing and networking. These initiatives helped users exchange best practices, gain insights into industry trends, and provide valuable feedback directly to the development team.
Recognition & Awards
Throughout the year, ProspectSoft received industry recognition and accolades for its innovative solutions, exemplary customer service, and contributions to the CRM landscape.
Offers & Happy Christmas
As a thank you for your continued support and a Merry Christmas from the Team at ProspectSoft we’re giving away a £100 Amazon UK e-Gift card to one lucky follower of our ProspectSoft LinkedIn page , Simply follow us on LinkedIn and le a post and the £100 could be yours!
