Summary
Getting the CRM up and running is quick and the transition is seamless. The integration with Forestadent’s accounts package, Exchequer, means the process is even more painless and, once implemented, the CRM is easy to use.
Customer Segmentation Model (RFM)Target the right customers at the right time
Problem TrackingTurn every problem into an amazing customer experience
IntegrationsIntegrate your Prospect CRM Free Trial to your Inventory/Accounting system
Quoting SoftwareOptimise your Quote-to-Order Workflow
Landing Pages BuilderDesign and publish landing pages to enhance your digital marketing strategy
Cross-sell & Upsell MatrixStrategically upsell and cross-sell with Prospect’s Magic Matrix
Faster Order TakingTake more orders in less time - without duplicating data entry
The Growth EngineMaximise sales growth with the CRM Growth Engine
Missing Order AlertsIdentify at-risk customers before you lose them for good
Opportunity TrackingTrack sales performance with ease
End-to-End ReportingTrack performance by customer, product or salesperson
Stock-Aware CRMWhat is it, why you need it & how it will grow your product business
Web Enquiry FormsStreamline your lead generation with Web Enquiry Forms directly from your website
B2B Portals & Web ShopsOur trade portals offer integrated account details online
Get Orders 24/7Extend your business hours so customers can do business with you at any time
Content ManagementQuickly & easily make changes to your website as and when you need to
Sales Growth Strategies in B2B Sector ReportDownload the latest report for analysis and insights into the sales processes, strategies and opportunities within UK B2B SME firms
The Growth Playbook ScorecardAnalyse your growth performance to take control & drive your B2B sales success
CRM Comparison GuideCompare built-in features, weigh up star ratings & hear from real customers
"What is Stock-Aware CRM?" eBookDiscover how you can increase sales by 25% without a single new customer with a Stock-Aware CRM!
Engineering EquipmentCRM built for Engineering Suppliers
Healthcare & BeautyCRM built for the Healthcare & Beauty Industry
Suppliers to ConstructionCRM built for the Construction Industry
Food & BeverageCRM built for the Food & Beverage Industry
Lab & Medical EquipmentCRM built for the Lab & Medical Equipment Industry
Clothing & AccessoriesCRM built for Clothing & Accessory Suppliers
Forestadent is a leading manufacturer of high quality, innovative orthodontic products worldwide.
Getting the CRM up and running is quick and the transition is seamless. The integration with Forestadent’s accounts package, Exchequer, means the process is even more painless and, once implemented, the CRM is easy to use.
We've developed our company's use of Prospect CRM to create a solution that improved our processes and reduced administration time; altogether increasing efficiency.
Lucy Woodnutt, Finance Administrator
Up-to-Date Information
Reduce time spent on manual orders and admin while increasing team efficiency.
Enhanced Processes
Enjoy process efficiency gains with everything managed easily from one central place.
More Customers
Market to a wider audience online effectively via email and Prospect eCommerce.
Forestadent were dealing with high volumes of miscommunication between departments. Account Managers were very detached from the office, and important notes such as prices and conversations were not being properly recorded and therefore not seen by the office. This meant that customers were receiving mixed and confusing messages and their customer service suffered as a result. All in all, they had outdated processes and needed to bring all business and customer information into a single view in order to work more efficiently and effectively.
Having a database to manage contacts has shown to be much more efficient. Because Prospect CRM integrates to email marketing solutions, they don’t need to manually manage unsubscribes, and can more accurately target who to email. They can then track the results of an email campaign through Prospect CRM, and since using the CRM have seen an increase in click throughs and following links. This has led to an increase in sales too.
The next step naturally seemed to be an online shop. They are the first branch of Forestadent to enable customers to purchase online, which has freed up time in the office, and it’s easy for the customer to use. The integration between Prospect CRM and Prospect eCommerce means it's quick and easy to update. Directing customers to see the products online is more instantaneous, and has really helped to promote the brand.
