Key Surgical's Success Story
Key Surgical provide medical packaging for the sterilisation of instruments worldwide.
Summary
ProspectSoft is a friendly company who are easy to stay in touch with. Every business owner knows what their problems are, and Prospect CRM simply helps with overcoming them.
What our customers say
Key Benefits
Time reduced
We now spend two-thirds less time on processing credit notes due to the success of the complaints procedure.
Centralised data
We no longer spend hours finding information as everything is stored in one location.
Increased email engagement
Through email marketing integrated to Prospect CRM, we've seen an increased level of engagement with our customers.
Pre-Prospect Problems
We had no central place to store our sales information, and were struggling with anything from finding contact details to duplicating or losing quotations. We were also holding stock that was 2 years old – it was the wrong length and we couldn't sell it as usual stock.
The Solution
We needed somewhere central to store information across departments. We use Exchequer for our accounting solution, which in the past stored all our important information. Using this information and adding to it was essential. We have since expanded the CRM to deal with our complaints procedure. We were originally dealing with incidents on a one off basis. Now, everything including problem tracking and email marketing managed centrally in Prospect CRM, so we can make suppliers aware of problems and provide an effective service.
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