Summary
Aspen Electronics were previously very anti-CRM but, since being in contact with Prospect CRM’s responsive support team, can now see the real benefits in having one that’s built for specific business requirements.
Customer Segmentation Model (RFM)Target the right customers at the right time
Problem TrackingTurn every problem into an amazing customer experience
IntegrationsIntegrate your Prospect CRM Free Trial to your Inventory/Accounting system
Quoting SoftwareOptimise your Quote-to-Order Workflow
Landing Pages BuilderDesign and publish landing pages to enhance your digital marketing strategy
Cross-sell & Upsell MatrixStrategically upsell and cross-sell with Prospect’s Magic Matrix
Faster Order TakingTake more orders in less time - without duplicating data entry
The Growth EngineMaximise sales growth with the CRM Growth Engine
Missing Order AlertsIdentify at-risk customers before you lose them for good
Opportunity TrackingTrack sales performance with ease
End-to-End ReportingTrack performance by customer, product or salesperson
Stock-Aware CRMWhat is it, why you need it & how it will grow your product business
Web Enquiry FormsStreamline your lead generation with Web Enquiry Forms directly from your website
B2B Portals & Web ShopsOur trade portals offer integrated account details online
Get Orders 24/7Extend your business hours so customers can do business with you at any time
Content ManagementQuickly & easily make changes to your website as and when you need to
Sales Growth Strategies in B2B Sector ReportDownload the latest report for analysis and insights into the sales processes, strategies and opportunities within UK B2B SME firms
The Growth Playbook ScorecardAnalyse your growth performance to take control & drive your B2B sales success
CRM Comparison GuideCompare built-in features, weigh up star ratings & hear from real customers
"What is Stock-Aware CRM?" eBookDiscover how you can increase sales by 25% without a single new customer with a Stock-Aware CRM!
Engineering EquipmentCRM built for Engineering Suppliers
Healthcare & BeautyCRM built for the Healthcare & Beauty Industry
Suppliers to ConstructionCRM built for the Construction Industry
Food & BeverageCRM built for the Food & Beverage Industry
Lab & Medical EquipmentCRM built for the Lab & Medical Equipment Industry
Clothing & AccessoriesCRM built for Clothing & Accessory Suppliers
Aspen Electronics are a premium UK based distributor, specialising in a wide range of RF & Microwave Components and Test & Measurement Equipment.
Aspen Electronics were previously very anti-CRM but, since being in contact with Prospect CRM’s responsive support team, can now see the real benefits in having one that’s built for specific business requirements.
Before Prospect CRM, I was very anti-CRM, but I can now see the real benefits in having one that's built for your business requirements.
Howard Venning, Managing Director
Automate Orders
Reduce time spent on manual orders and admin, and increase team efficiency.
Information Retrieval
Easily locate information needed to improve customer service and efficiency.
Database Management
Streamline key processes and manage workflows faster.
Prior to Prospect CRM, Aspen Electronics were using an antiquated all-in-one
system which was over 17 years old, and it was time to update it. They had over 5 separate systems
which all held important customer information, so knew they needed to bring all the information into
one single place.
They also had no existing CRM system in place, so tasks like rekeying orders were time consuming and
inefficient. Selling an extensive range of complex products, their existing systems and processes were
causing problems in the business and for customers.
Both the integration to their accounting system, Exchequer, along with the fact that Prospect CRM is built for product businesses, were what attracted Aspen Electronics to Prospect CRM. As a result, they implemented Prospect CRM as a single solution that could operate for both companies at the time, Aspen and Admiral. Despite merging these companies since, Prospect CRM is still working well. They deal with a large and diverse dataset due to the nature of their business, and Prospect CRM has allowed them to manage this in an efficient and effective way.
