Great Service
Very helpful, answered all enquiries and supported my enquiries.
Customer Success Plans
Support your account with guidance, expertise, and resources to help drive your business goals forward.
As we add new functionality and features to Prospect CRM, we want to ensure we offer you the best possible support. A Customer Success Plan ensures you get the maximum value from your investment. From staff training, to self-service video tutorials, right through to dedicated live support staff, we have the Success Plan to fit you.
At Prospect CRM, we understand that adopting new software can be challenging, especially when you’re not a software expert. While our CRM is designed to provide immense value, we know that businesses need ongoing support to truly maximise its potential. That’s where our Customer Success Plans (CSP) come in.
Our CRM Customer Success Plans
Essential Success Plan
Set your company up for success with self-serving resources available 24/7 through our Essential Success Plan
- Enjoy on-demand resources & services, including access to a portfolio of services through our Service Catalogue
- Hone your CRM skills with access to advice and guidance from two dedicated support contacts
- Got a query on a CRM feature or functionality? In-product assistance is available to everyone on the Essential Plan
Standard Success Plan
Take your CRM one step further and grow your business effectively with the Standard Success Plan
In addition to all the features included in our Essential Plan, our Standard Plan also includes:
- Complete control over important CRM configurations and customisations to tailor the solution to complement your business strategy, with the help of a Prospect CRM expert.
- Extensive support is available via email, telephone, and Live Chat so that businesses can focus on what really matters to them
- Benefit from exclusive access to Customer Webinars with live Q&A sessions
- Get answers faster and see continuous productivity improvements, enabling businesses to maximise customer lifetime value to drive sustainable growth.
Customer Success Plans Reviews
Excellent
Based on
120 reviews
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Based on
120 reviews
great support
Roxas always gives detailed and accurate Reponses which help me resolve issues quickly and efficiently
The true test of a companies is how…
The true test of a companies is how they deal with customer issues. I had some issues and had the wonderful experience of being assigned Matthew Ooi …
So helpful and easy to understand
So helpful and easy to understand - thanks so much.
Prospect
We enjoy using Prospect as our CRM for our business. We always find the support staff to be very helpful with their communication for any issues we m…